Email is a static, one-way channel – unlike live communication, there’s no way to get immediate feedback to know if we are being effective or even understood. Our communication determines the opinion others have of us – knowledgeable or ignorant, pleasant or rude, professional or immature. So think twice before hitting the send key.

If you’re doing business on the internet – and using email to communicate with your customers – then this article is a must read for you! You may already know many of these tips, but even the most experienced user will find a few rules you were not aware of or have fallen into the habit of breaking.

If you are looking for more, then get your own copy of 101 Email Etiquette Tips in PDF format from here

via One Lily Creative Agency